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Should you broadcast live customer feedback?
According to Charles Nardello, Hawaiian Airlines’ Senior Vice President of Operations, the airline gets very close to its customers by broadcasting real-time, unedited, unfiltered customer feedback to...
View ArticleDo your customer surveys breed feedback fatigue?
I found this AP article on customer feedback fatigue thought provoking. Please note particularly: “Surely, it's nice to be courted for input, at least sometimes. But some consumers say they're fed up...
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